Travel Call Center and Answering Service

Call Management, Appointment Scheduling, Message Taking, and Beyond.


Unicom is a call center for travel agencies of all sizes that provides paramount call support services.



Steadfast support for prospects and clients with Unicom's 24-hour travel answering service

Travel can be overwhelming, so our elite team of professionals will always greet your callers with a friendly and solutions for their needs. Our knowledgable team can assist your travelers with questions, requests, scheduling appointments, emergency issues and much more.

Our intense training is the secret to our success. Our agents learn your process, so your travelers never feel a difference.

Common agent tasks include:

  • Message Taking
  • Call Filtering
  • Appointment Scheduling/Confirmation
  • Emergency Dispatch
  • Routine Response Handling
  • Call Overflow
  • Maintenance Requests

Call Filtering

Not all calls are of equal value. Our agents can remove low-value calls to allow your team to focus on the highest value activities.

After Hours Customer Support

Your travelers may need attention at any moment. Whether it's within business hours or not, there is no excuse to not be available.

Call Overflow Management

During emergencies, call volume spikes, and that's when your customers need you most. Our team can ensure you don't miss a call.

24-hour Customer Support

We can provide coverage around the clock. No matter when your travelers are in need, they'll always be greeted by a friendly voice.


Benefits of Our Real Estate Answering Service


  • All of our agents work onsite in our Chicago call center. We don't outsource any calls to third parties.
  • We're open every day, all day. Weekdays, weekends, holidays, 24 hours a day, we're always in business.
  • We keep our pricing simple, only pay for agent talk time. There are no hidden fees.
  • At all times, members of our management team are onsite to assist agents and be available for escalations.
  • Only qualified agents trained on your processes will be able to answer your calls.

Create Accountability Among Your Team

How It Works

Unicom leverages 30 years of call center knowledge to deliver a reliable and positive customer experience.

Planning

Planning is the key to deliver customer service that is second to none. We work with you to document all of your processes so that we can train our agents to execute them the same way you do.

Custom Solutions

Every organization approaches its processes in a unique way. Our team of developers can create custom workflows and integrate them with your APIs to implement a bespoke solution specifically for your company.

Training

Our extensive training is critical to our success. All of our agents receive thorough training on customer service principles and the processes and procedures of your business. Only agents who are trained on your software and your processes will be taking your calls.

Monitoring

Managers onsite monitor calls daily to make certain that agents are adhering to your processes and delivering the top-notch customer service that is the standard at Unicom. All of the reporting is made available to you so that you can see for yourself the great job that we do.

We Can Use Your Property Management Software

To create a smooth and reliable integration with your property management firm's processes, we train our agents to utilize your software.

Our agents are trained on popular travel management software applications including ResVoyage, Rezdy, TrekkSoft, Avochato, PHPTravels, TravelPerk, Hero, BizAway, TourWriter, Toogo, etc.

Do not see your software?


No worries, we can train our agents to use the application of your choice.

 

Frequently Asked Questions

Get answers to the most questions related to answering service property management companies.

 

 
1Does Unicom use remote call center agents?
No. All of our team members are centrally located in our Chicago call center. There are 4 reasons we do not use remote agents:
  • Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
  • A professional environment reduces interruptions and background noise.
  • It allows us to build a positive company culture and ultimately strong team unity.
  • Real-time management oversight during each shift.
2How are service fees calculated?
You pay ONLY for the time a Unicom Agent is speaking with your caller or completing a task in your account. There are no additional ‘ghost’ fees, taxes, surcharge, account maintenance.
3How long does it take to get started?
Implement time depends on the complexity of your processes. We have successfully onboarded companies in less than 24 hours. While other implementations require more time to ensure processes and technology are in place before we begin to receive calls.
4Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted. Since 1990, our growth and stability have been built on long term relationships with valued clients.

Hundreds of Property Managers and Staff Rely on Unicom.

Try Us. Handle more calls and get more done with a trusted live answering service for property management companies.