Travel Answering Service

Call Management, Appointment Scheduling, Message Taking, and Beyond.


Unicom provides professional answering services for travel agencies of all sizes. Our virtual receptionists ensure the highest level of customer care for businesses operating in the tourism industry. Whether you own hotels, have a travel business, or are an individual travel agent, you can rely on our virtual receptionist service for an exceptional customer experience.



Steadfast support for prospects and clients with Unicom's 24-hour travel answering service

Travel can be overwhelming, so our elite team of professionals will always greet your callers with a friendly and solutions for their needs. Our knowledgable team can assist your travelers with questions, requests, scheduling appointments, emergency issues and much more.

Our intense training is the secret to our success. Our agents learn your process, so your travelers never feel a difference.

Common agent tasks include:

  • Message Taking
  • Call Filtering
  • Appointment Scheduling/Confirmation
  • Emergency Dispatch
  • Routine Response Handling
  • Call Overflow
  • Maintenance Requests

Call Filtering

Not all phone calls are of equal value. Our agents can take on low-value calls to allow your team to focus on the highest value activities and provide exceptional service.







After Hours Customer Support

Travelers need 24/7 assistance. 9-5 business hours never suffice. However, this doesn't mean you need to increase costs with in-office employees. We provide a cost-effective virtual receptionist solution to ensure your phone answering service is always available. Whether it's within business hours or not, your travel business will be known for providing exceptional caller service!

Call Overflow Management

Calls increase before public holidays and vacation months, and your customer service team can find itself overwhelmed. However, this is the moment when your answering service agents should perform at their best and provide excellent customer service. The way your business handles call overflow matters! We can provide services during peak times and ensure you deliver exceptional customer service.

24-hour Customer Support

We can provide coverage around the clock! Our team is trained to offer 24-hour call answering services tailored to your needs. After-hours service is essential for businesses that provide travel-related services. When you work with Unicom, you can rest assured you receive the best hospitality answering service and deliver an impeccable client experience.




Benefits of Our Real Estate Answering Service


  • All of our agents work onsite in our Chicago call center. We don't outsource any calls to third parties.
  • We're open every day, all day. Weekdays, weekends, holidays, 24 hours a day, we're always in business.
  • We keep our pricing simple, only pay for agent talk time. There are no hidden fees.
  • At all times, members of our management team are onsite to assist agents and be available for escalations.
  • Only qualified agents trained on your processes will be able to answer your calls.

Create Accountability Among Your Team

How It Works

Unicom leverages 30 years of call center knowledge to deliver a positive customer experience. We have vast experience working with businesses in the hospitality industry and have delivered reliable hospitality answering services for travel businesses looking to keep their current clients happy and improve client retention.

Planning

High-quality customer service requires each step of your process to be analyzed and documented. Our highly competent staff works with you to clarify requirements and ensure your processes are optimized to deliver the best service for travel businesses and other businesses in the hospitality industry.

Custom Solutions

Each organization has its own unique processes. From custom workflows to API integrations, our call center developers are ready to assist in implementing customizable options. Please ask for more details about implementing a customer solution.

Training

Before our receptionists receive the first phone call, we develop a personalized training program for your processes and software applications and provide them with custom call scripts as per your requirements. Only agents who have been trained on your processes and applications will answer your calls.

Monitoring

Once we begin to receive calls, service desk managers review calls daily to ensure your processes are adhered to, and Unicom’s high standard of service is met. You will receive regular reports to monitor the success of your travel business.

We Can Use Your Travel Agency's Software

We train our agents to utilize your software to create a smooth and reliable integration with your travel agency processes.

Our agents are trained on popular travel management software applications, including ResVoyage, Rezdy, TrekkSoft, Avochato, PHPTravels, TravelPerk, Hero, BizAway, TourWriter, Toogo, etc.

Do not see your software?


No worries, we can train our agents to use the application of your choice.

 

Frequently Asked Questions

Get answers to the most popular questions related to travel answering services.

 

 
1Does Unicom use remote call center agents?
No. All of our team members are centrally located in our Chicago call center. There are 4 reasons we do not use remote agents:
  • Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
  • A professional environment reduces interruptions and background noise.
  • It allows us to build a positive company culture and ultimately strong team unity.
  • Real-time management oversight during each shift.
2How are service fees calculated?
You pay ONLY for the time a Unicom Agent is speaking with your caller or completing a task in your account. There are no additional ‘ghost’ fees, taxes, surcharge, account maintenance.
3How long does it take to get started?
Implement time depends on the complexity of your processes. We have successfully onboarded companies in less than 24 hours. While other implementations require more time to ensure processes and technology are in place before we begin to receive calls.
4Is a contract required?
No. We do not bind clients to us with contracts. You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted. Since 1990, our growth and stability have been built on long term relationships with valued clients.

Hundreds of Travel and Hospitality Companies Rely on Unicom.

Try Us. Handle more calls and get more done with a trusted live answering service for travel businesses.