Travel Call Center & Answering Service
Call Management, Appointment Scheduling, Message Taking, and Beyond.
Unicom provides professional answering services for travel agencies of all sizes. Our virtual receptionists ensure the highest level of customer care for businesses operating in the tourism industry. Whether you own hotels, have a travel business, or are an individual travel agent, you can rely on our virtual receptionist service for an exceptional customer experience.
The Absolute Best in Customer Service
Our solutions are designed to be flexible to echo the needs of various leisure & travel businesses. Whether it's call overflow, after-hours support, or 24-hour coverage, we work together with hospitality businesses to ensure a seamless process for their clients.
Create Accountability Among Your Team
How It Works
Unicom leverages 30 years of call center knowledge to deliver a positive customer experience. We have vast experience working with businesses in the hospitality industry and have delivered reliable hospitality answering services for travel businesses looking to keep their current clients happy and improve client retention.
High-quality customer service requires each step of your process to be analyzed and documented. Our highly competent staff works with you to clarify requirements and ensure your processes are optimized to deliver the best service for travel businesses and other businesses in the hospitality industry.
Each organization has its own unique processes. From custom workflows to API integrations, our call center developers are ready to assist in implementing customizable options. Please ask for more details about implementing a customer solution.
Before our receptionists receive the first phone call, we develop a personalized training program for your processes and software applications and provide them with custom call scripts as per your requirements. Only agents who have been trained on your processes and applications will answer your calls.
Once we begin to receive calls, service desk managers review calls daily to ensure your processes are adhered to, and Unicom’s high standard of service is met. You will receive regular reports to monitor the success of your travel business.
We Can Use Your Travel Agency's Software
We train our agents to utilize your software to create a smooth and reliable integration with your travel agency processes.
Our agents are trained on popular travel management software applications, including ResVoyage, Rezdy, TrekkSoft, Avochato, PHPTravels, TravelPerk, Hero, BizAway, TourWriter, Toogo, etc.
Do not see your software?
No worries, we can train our agents to use the application of your choice.
Frequently Asked Questions
Get answers to the most popular questions related to travel answering services.
Innovative solutions – logically applied.
With Unicom’S 100% customizable solutions there are no constraints. Tell us about your needs and requirements. Our systems are robust and flexible and our operations staff knowledgeable. We structure your account to support your unique business processes. Procedures and protocols will be delineated with clarity to ensure smooth implementation and promote efficient use of Agent assisted time.
We do not bind clients to us with contracts.
You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted.
Since 1990, our growth and stability have been built on long term relationships with valued clients. We do not have a sales staff hurriedly soliciting new clients as frustrated clients terminate service. Our clients stay with us not because they are obligated to but because of our degree of knowledge, skill, and service is consistent and dependable.
All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound.
We are here when you need us and standing by when you don’t.
During office hours, after office hours, overflow calls during unexpected spikes inactivity.
When you are understaffed. During lunchtime, meetings, nights, weekends, holidays, sudden unforeseen events, business interruptions, power or phone outages, severe weather, no matter the issue – at no additional charge.
Unicom has you covered – on-demand communication continuity – at NO additional cost.
3 primary factors affect activation time: the type of support you choose; the amount of your information to be programmed; Agent training; testing account technical functions.
Professional Starter 1 business day after we receive your completed Account Information Form.
Custom Solutions Small to Mid-sized: Generally 3 business days or less Your protocols, procedures, account information, instructions, contact lists are already compiled.
Mid-sized to Large Activation time varies – should you have a short but definite timeline – we will meet it.
Hundreds of Travel and Hospitality Companies Rely on Unicom.
Try Us. Handle more calls and get more done with a trusted live answering service for travel businesses.