Travel Call Center and Answering Service
Call Management, Appointment Scheduling, Message Taking, and Beyond.
Unicom is a call center for travel agencies of all sizes that provides paramount call support services.
The Absolute Best in Customer Service
Our solutions are designed to be flexible so that we can adjust to your organization and its processes. Whether it's call overflow, after-hours support, or 24-hour coverage, we follow your process to make it seamless for your travelers./p>
Create Accountability Among Your Team
How It Works
Unicom leverages 30 years of call center knowledge to deliver a reliable and positive customer experience.
Planning is the key to deliver customer service that is second to none. We work with you to document all of your processes so that we can train our agents to execute them the same way you do.
Every organization approaches its processes in a unique way. Our team of developers can create custom workflows and integrate them with your APIs to implement a bespoke solution specifically for your company.
Our extensive training is critical to our success. All of our agents receive thorough training on customer service principles and the processes and procedures of your business. Only agents who are trained on your software and your processes will be taking your calls.
Managers onsite monitor calls daily to make certain that agents are adhering to your processes and delivering the top-notch customer service that is the standard at Unicom. All of the reporting is made available to you so that you can see for yourself the great job that we do.
We Can Use Your Property Management Software
To create a smooth and reliable integration with your property management firm's processes, we train our agents to utilize your software.
Our agents are trained on popular travel management software applications including ResVoyage, Rezdy, TrekkSoft, Avochato, PHPTravels, TravelPerk, Hero, BizAway, TourWriter, Toogo, etc.
Do not see your software?
No worries, we can train our agents to use the application of your choice.
Frequently Asked Questions
Get answers to the most questions related to answering service property management companies.
- Our call center is HIPAA compliant, which requires Unicom to keep secure sensitive information.
- A professional environment reduces interruptions and background noise.
- It allows us to build a positive company culture and ultimately strong team unity.
- Real-time management oversight during each shift.
Hundreds of Property Managers and Staff Rely on Unicom.
Try Us. Handle more calls and get more done with a trusted live answering service for property management companies.