Job Archives

Full Time
Unicom Call Center
Posted 4 years ago
Immediate opportunity for  Full-Time Call Center Agents. Unicom is more than a company - we are a TEAM that is constantly connecting people with answers. Our TEAM members are intelligent, professional individuals with passion and the intention to make a difference. We seek individuals who can engage with callers by listening with empathy, communicate effectively, capture accurate information while following our client's scripts, protocols and processes. Duties include:
  • Message intake & dispersal
  • Providing information
  • Scheduling & appointment setting
  • Order intake
  • Opening trouble tickets
  • Email response
  • Monitoring system alerts
  • Immediate notification of emergent issues and more
WHILE WE PREFER PRIOR CALL CENTER EXPERIENCE – IT IS NOT A STRICT REQUIREMENT. IT IS OUR EXPERIENCE THAT INDIVIDUALS COMING FROM DIVERSE INDUSTRIES BRING WITH THEM A VARIETY OF SKILLS, KNOWLEDGE, AND EXPERIENCE THAT IS PARTICULARLY BENEFICIAL IN BECOMING A UNICOM AGENT. Requirements: Because this position requires extensive documentation and notation for high-level corporate clients. We are in the 30th year providing 24hr support 365 days a year. Therefore, we have the ability to offer our team members flexible work hours around the clock! At Unicom, you'll uncover challenges that enliven you as you grow professionally and explore career opportunities based on your interests and abilities. If you are looking for a stable career, join us! We have associates who have been with Unicom for more than 20 years.
  • Typing speed must be over 35 WPM. A test will be administered.
  • Excellent customer service and computer literacy skills.
  • Excellent command of grammar and spelling must be adept at paying attention to detail.
  • Flexible, a team player with exceptional verbal and communication expertise.
  • Software experience preferred, but not required, with Athena, Practice Fusion or Acuity.
Salary: Commensurate with experience We offer excellent benefits:
  • Dental
  • Vision
  • Term life insurance
  • Short-term disability
  • Medical insurance for employees
Company Description: Since 1990, Unicom has provided 24x7 Live Agent Call and Contact communication support. Activity is both inbound and outbound from simple messaging to complex Help Desk and CSR tasks. Our clients include medical/healthcare organizations, B2B multi-location companies, property management - with regional, national and global presence. *UNICOM DOES NOT PERFORM COLLECTIONS, TELEMARKETING OR SALES

Immediate opportunity for  Full-Time Call Center Agents. Unicom is more than a company – we are a TEAM that is constantly connecting people with answers. Our […]<...

Full Time
Unicom Call Center
Posted 4 years ago
Unicom Teleservices is looking for bilingual agents to join our team both full and part-time. Please read our job opportunity below and if you are interested, please apply. We look forward to hearing from you. ---- Oportunidad inmediata para agentes de call center a tiempo completo. Unicom Teleservices es un Call Center 24 horas al día. Horario de la posición de empleo: lunes a viernes de 7 am a 5 pm. Responsabilidades:
  • Tomar mensajes.
  • Programar citas.
  • Transferir llamadas telefónicas.
  • Entre otros deberes.
Los horarios son, en su mayoría, fijos. La oficina está ubicada en una zona industrial suburbana, por lo que no se recomienda el transporte público. Por favor, utilice un medio de transporte fiable. Requisitos:
  • La velocidad de escritura debe ser superior a 35 WPM. Se hará un examen que lo compruebe.
  • Excelente servicio al cliente y conocimientos de informática.
  • Excelente uso de la gramática y de la ortografía, debe prestar atención a los detalles.
  • Flexible, participante con una excepcional experiencia verbal y de comunicación.
  • Se Valora Experiencia en software con Athena, Practice Fusion o Acuity.
Ofrecemos excelentes beneficios:
  • Cuidado dental gratuito.
  • Cuidados de la visión.
  • Seguro de vida temporal.
  • También pagamos el 50% del seguro médico de los empleados.

Unicom Teleservices is looking for bilingual agents to join our team both full and part-time. Please read our job opportunity below and if you are interested, […]...