Professional Answering Services at Chicago Call Center
Focus on your priorities while our live phone operators answer the call.
Our live answering service is flexible and scalable with no contract obligations.
Included with our 24-hour Answering Services
Services to fit your needs. Great insight and attention to detail. Our live answering service work to exceed your expectations.
Quickly forward calls to be professionally serviced off-site.
Agents refer customers to a location based on specific criteria.
Intake and Contact
Our system manages and stores broad range of information. Agents quickly and easily access vital information.
Healthcare Trained Agents
Team trained using Athena healthcare Practice Fusion— or your application.
End-to-end solution for caller or internet inquiries.Caller receives requested literature or brochure.
Integrated Voice Record
Verbal verification recorded with the caller for accuracy.
Intra-Corporate Communication Line
Personnel in constant action and transit need errorless communication.
Direct Connect Caller to Client
Following your predetermined protocols, agents will pre-screen your calls.
Have voice messages transcribed and forwarded to you— in real time via fax, text message, email or pager.
Your Preferred Message Format
Receive your messages in the format you prefer like text, email, fax, page, voicemail.
Database and Internet Support
Daily maintenance guarantees accurate information and reporting.
Web Enabled Services and Form Intake
Access information from clients all over the world. Obtain callers information and quickly use your online forms or process to complete intake.
Discover Our Solutions by Industry
25 years offering custom solutions to a variety of industries.
How Companies Use Our Professional Answering Services
Our 24-hour live operators are trained to manage your calls and more.
Outbound and Inbound Call Center Services
Getting flooded with calls? Need sales support? Our agents are ready to assist.
Worried your missing order? Agents provide immediate pricing, availability, precise information, and even take the order.
Schedule and Appointment Desk
Clients or patients can be confident that their needs are being met.
Customer Care and Response
Increase customer satisfaction with friendly, quick and accurate responses.
Help Desk and Trouble Ticket
24-hour functional and technical support. Provide preliminary troubleshooting to trouble ticketing.
Take resumes, prescreen, arrange interview schedules as well as perform background checks.
Business Interruption Assistance
Agents respond quickly in disaster and emergency situations with Rapid Alert.
Overflow Call Handling
Manage and reduce over-staffing by optimizing work schedules and call handling.