Services

Professional Answering Services at Chicago Call Center

Focus on your priorities while our live phone operators answer the call.

Our live answering service is flexible and scalable with no contract obligations.


Included with our 24-hour Answering Services

Services to fit your needs. Great insight and attention to detail. Our live answering service work to exceed your expectations.

Call Filtering

Quickly forward calls to be professionally serviced off-site.

Location Referral

Agents refer customers to a location based on specific criteria.

Intake and Contact

Our system manages and stores broad range of information. Agents quickly and easily access vital information.

Healthcare Trained Agents

Team trained using Athena healthcare Practice Fusion— or your application.

Mail Fulfillment

End-to-end solution for caller or internet inquiries.Caller receives requested literature or brochure.

Integrated Voice Record

Verbal verification recorded with the caller for accuracy.

Intra-Corporate Communication Line

Personnel in constant action and transit need errorless communication.

Direct Connect Caller to Client

Following your predetermined protocols, agents will pre-screen your calls.

Transcription

Have voice messages transcribed and forwarded to you— in real time via fax, text message, email or pager.

Your Preferred Message Format

Receive your messages in the format you prefer like text, email, fax, page, voicemail.

Database and Internet Support

Daily maintenance guarantees accurate information and reporting.

Web Enabled Services and Form Intake

Access information from clients all over the world. Obtain callers information and quickly use your online forms or process to complete intake.

Discover Our Solutions by Industry

25 years offering custom solutions to a variety of industries.

How Companies Use Our Professional Answering Services

Our 24-hour live operators are trained to manage your calls and more.

Outbound and Inbound Call Center Services

Getting flooded with calls? Need sales support? Our agents are ready to assist.

Order Taking

Worried your missing order? Agents provide immediate pricing, availability, precise information, and even take the order.

Schedule and Appointment Desk

Clients or patients can be confident that their needs are being met.

Customer Care and Response

Increase customer satisfaction with friendly, quick and accurate responses.

Help Desk and Trouble Ticket

24-hour functional and technical support. Provide preliminary troubleshooting to trouble ticketing.

HR Responsibilities

Take resumes, prescreen, arrange interview schedules as well as perform background checks.

Business Interruption Assistance

Agents respond quickly in disaster and emergency situations with Rapid Alert.

Overflow Call Handling

Manage and reduce over-staffing by optimizing work schedules and call handling.