What's Included with Our Live Answering Service for Small Businesses?
Every plan includes the same reliable call answering service, handled by trained, in-house agents, no matter where your business is located. Speed matters as much as availability: Harvard Business Review research found that businesses contacting callers quickly convert far more of them than those that make people wait.Call Filtering
We screen your calls so only what matters reaches you.Location Referral
We route callers to the right location using your criteria.Intake & Contact
We collect and store caller information that your team can access anytime.Mail Fulfillment
We handle caller requests for materials from start to finish.Integrated Voice Record
We record verbal verification with each caller for accuracy.Direct Connect Caller to Client
We follow your protocols and connect qualified callers straight to you.Transcription
We transcribe voice messages and deliver them to you in real time.Your Preferred Message Format
We send messages the way you want: text, email, fax, or voicemail.Database & Internet Support
We maintain your account daily for accurate reporting.Form Intake
We use your online forms and processes to complete intake.Use Your Software
We train our agents on the tools you already use, and can learn new ones.Intra-Corporate Communication Line
We keep your team connected, wherever they're working.Ready to see what a professional telephone answering service can do for your business?
How Do Companies Use Our Call Center Services?
Businesses across the country rely on our call center and answering services to keep every call covered. Here's how our professional answering services support teams like yours:
HR Responsibilities
Customer Care and Response
Business Interruptions Assistance
Customers' Feedback
See what customers are saying.Tim K.
Excellent service! Great people to work with! The staff were all so helpful and knowledgeable, it made the whole process very easy for me and our people!!
Stephanie D.
The staff is amazing! They're very friendly and knowledgeable. It's always a good experience.Rick G.
Great service and extremely knowledgeable team that help every step of the way and at all times. I would recommend them 100 times out of 100 over any of the other services we have ever used in the past.Frequently Asked Questions
Get answers to common questions about our professional answering services. Have a question? Call or email us. We're glad to help.
Answers to Common Questions
1What answering service pricing does Unicom offer?
You pay only for live agent talk-time. Many call centers add ancillary fees, such as message delivery charges, account directory updates, and per-call charges. We don't nickel-and-dime our clients. All protocols, updates, and delivery are included at no extra cost.
2Can I get a custom phone answering solution?
Absolutely. Our systems are flexible, and our operations team is knowledgeable. Tell us about your needs, and we'll structure your account to support your unique business processes, with protocols spelled out clearly for smooth implementation.
3Is a contract required for a virtual receptionist service?
No. We don't require long-term contracts. Our phone answering service focuses on building lasting relationships with our clients by earning your business every month, not locking you into one.
4Does Unicom use remote agents for call handling?
No. All of our agents work on-site at our secure, U.S.-based facility. Never remote or offshore. That means consistent oversight, stronger data security, and agents who are trained as a team, not scattered across home offices.
5How quickly can we begin using Unicom's services?
It depends on the type of support you choose, how much account information needs to be programmed, and agent training and testing. Most Professional Starter accounts are live within one business day of receiving your completed Account Information Form.
Successful Customer Relationships Start Here
Try us for the best live call answering services available. You'll love the Unicom experience. Nationwide.