Included with Live Answering Services
Services to fit your needs. Great insight and attention to detail. Our live answering service work to exceed your expectations.Call Filtering
Quickly forward calls to be professionally serviced off-site.Location Referral
Agents refer customers to a location based on specific criteria.Intake And Contact
Our system manages and stores broad range of information. Agents quickly and easily access vital information.Mail Fulfillment
End-to-end solution for caller or internet inquiries. Caller receives requested materials.Integrated Voice Record
Verbal verification recorded with the caller for accuracy.Direct Connect Caller To Client
Following your predetermined protocols, agents will pre screen your calls.Transcription
Have voice messages transcribed & forwarded to you in real time.Your Preferred Message Format
Receive your messages in the format you prefer like text, email, fax, page, voice mail.Database And Internet Support
Daily maintenance guarantees accurate information and reporting.Form Intake
Access information from clients all over the world. Obtain callers information and quickly use your online forms or process to complete intake.Use Your Software
Our agents are trained to use many popular applications. We can even train them to use yours!Intra-Corporate Communication Line
Personnel in constant action and transit need error less communication.How Companies Use Our Call Center Services
Our professional answering services provide 24-hour live operators that are trained to manage your calls and more.
Outbound & Inbound Calls
Schedule and Appointment Desk
Customer Care and Response
Help Desk and Trouble Tickets
Order Taking
HR Responsibilities
Business Interruptions Assistance
Overflow Call Handling
Customers' Feedback
See what customers are saying.Tim K.
Excellent service! Great people to work with! The staff were all so helpful and knowledgeable, it made the whole process very easy for me and our people!!
Stephanie D.
The staff is amazing! They're very friendly and knowledgeable. It's always a good experience.Rick G.
Great service and extremely knowledgeable team that help every step of the way and at all times. I would recommend them 100 times out of 100 over any of the other services we have ever used in the past.Frequently Asked Questions
Get Answers to Common Questions About Our Answering Services
Have a question? Call us or email us, we'll be more than glad to help.
Answers to Common Questions
1What answering service pricing does Unicom offer?
You only pay for live agent talk-time. We believe that customers should not be nickeled and dimed. Typically, call centers will add ancillary costs associated with your account - From variable message delivery charges to account directory updates and even some that charge per call. Unicom only charges for the time our agents are speaking live with your callers. With Unicom all protocols/procedures, updates, and delivery is provided at no extra cost.
2I need a custom solution, can you help?
Absolutely.
Innovative solutions – logically applied.
With Unicom’S 100% customizable solutions there are no constraints. Tell us about your needs and requirements. Our systems are robust and flexible and our operations staff knowledgeable. We structure your account to support your unique business processes. Procedures and protocols will be delineated with clarity to ensure smooth implementation and promote efficient use of Agent assisted time.
Innovative solutions – logically applied.
With Unicom’S 100% customizable solutions there are no constraints. Tell us about your needs and requirements. Our systems are robust and flexible and our operations staff knowledgeable. We structure your account to support your unique business processes. Procedures and protocols will be delineated with clarity to ensure smooth implementation and promote efficient use of Agent assisted time.
3Is a contract required?
No.
We do not bind clients to us with contracts.
You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted.
Since 1990, our growth and stability have been built on long term relationships with valued clients. We do not have a sales staff hurriedly soliciting new clients as frustrated clients terminate service. Our clients stay with us not because they are obligated to but because of our degree of knowledge, skill, and service is consistent and dependable.
We do not bind clients to us with contracts.
You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted.
Since 1990, our growth and stability have been built on long term relationships with valued clients. We do not have a sales staff hurriedly soliciting new clients as frustrated clients terminate service. Our clients stay with us not because they are obligated to but because of our degree of knowledge, skill, and service is consistent and dependable.
4Does Unicom use remote agents?
Unicom does not use remote agents.
Why is this important?
4 reasons
- They are physically detached from the organization (impaired real-time management oversight)
- Minimal contact with co-workers (company values, culture and team unity unsustainable)
- Possibility of unauthorized people in the room viewing your sensitive information or listening (security concern)
- Background noise tv, dogs barking, children crying, cell phones ringing, etc. (interruptions/distractions)
5How quickly can we begin using Unicom’s services?
It really depends on what you want us to do for you.
3 primary factors affect activation time: the type of support you choose; the amount of your information to be programmed; Agent training; testing account technical functions.
Professional Starter
1 business day after we receive your completed Account Information Form.
Custom Solutions
Small to Mid-sized: Generally 3 business days or less
Your protocols, procedures, account information, instructions, contact lists are already compiled.
Mid-sized to Large
Activation time varies – should you have a short but definite timeline – we will meet it.
Successful customer relationships start here.
Try Us. You WIll Love The Unicom Experience.