Professional Call Center & Answering Services

Get more done while we manage your phone calls.

Our 24-hour live operators are trained to manage your calls and more.

Professional Answering Services

Get more done while we manage your phone calls.


Our 24-hour live operators are trained to manage your calls and more.

Included with Live Answering Services

Services to fit your needs. Great insight and attention to detail. Our live answering service work to exceed your expectations.

How Companies Use Our Call Center Services

Our professional answering services provide 24-hour live operators that are trained to manage your calls and more.

Inbound Calls

Schedule and Appointment Desk

Customer Care and Response

Help Desk and Trouble Tickets

Order Taking

HR Responsibilities

Business Interruptions Assistance

Overflow Call Handling

Customers' Feedback

See what customers are saying.

Better Customer Service

Whether you need a voice after hours or when call volume spikes, we got you covered. Choose the level or service that’s best suited or your business.

Better Customer Service

Whether you need a voice after-hours or when call volume spikes, we got you covered. Choose the level or service that’s best suited or your business.

Call Filtering

Certain calls taken up precious bandwidth? We make it easy for you to get the calls that matter the most.

After Hours Support

Missing important calls when you go home? Live answering service agents manage all your calls when you leave.

Call Overflow Managing

Never miss another call, Ever. Our live agents are ready to support your team when call volume spikes.

24-hour Support

Rest assured that your clients’ calls are in good hands around the clock with our customer service team.

Frequently Asked Questions

Get Answers to Common Questions About Our Answering Services Have a question? Call us or email us, we'll be more than glad to help.
 

Answers to Common Questions

1What answering service pricing does Unicom offer?
You only pay for live agent talk-time. We believe that customers should not be nickeled and dimed. Typically, call centers will add ancillary costs associated with your account - From variable message delivery charges to account directory updates and even some that charge per call. Unicom only charges for the time our agents are speaking live with your callers. With Unicom all protocols/procedures, updates, and delivery is provided at no extra cost.
2I need a custom solution, can you help?
Absolutely.
Innovative solutions – logically applied.

With Unicom’S 100% customizable solutions there are no constraints. Tell us about your needs and requirements. Our systems are robust and flexible and our operations staff knowledgeable. We structure your account to support your unique business processes. Procedures and protocols will be delineated with clarity to ensure smooth implementation and promote efficient use of Agent assisted time.
3Is a contract required?
No.

We do not bind clients to us with contracts.

You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted.

Since 1990, our growth and stability have been built on long term relationships with valued clients. We do not have a sales staff hurriedly soliciting new clients as frustrated clients terminate service. Our clients stay with us not because they are obligated to but because of our degree of knowledge, skill, and service is consistent and dependable.
4Does Unicom use remote agents?
Unicom does not use remote agents.

Why is this important?

4 reasons
  • They are physically detached from the organization (impaired real-time management oversight)
  • Minimal contact with co-workers (company values, culture and team unity unsustainable)
  • Possibility of unauthorized people in the room viewing your sensitive information or listening (security concern)
  • Background noise tv, dogs barking, children crying, cell phones ringing, etc. (interruptions/distractions)
5How quickly can we begin using Unicom’s services?
It really depends on what you want us to do for you.

3 primary factors affect activation time: the type of support you choose; the amount of your information to be programmed; Agent training; testing account technical functions.

Professional Starter 1 business day after we receive your completed Account Information Form.

Custom Solutions Small to Mid-sized: Generally 3 business days or less Your protocols, procedures, account information, instructions, contact lists are already compiled.

Mid-sized to Large Activation time varies – should you have a short but definite timeline – we will meet it.

Successful customer relationships start here.

Try Us. You WIll Love The Unicom Experience.