Call Center Group Messaging

Keep Your entire team in the loop with group messaging


Our call center agents will answer your calls and deliver your message to your entire team via WhatsApp or GroupMe.



How Group Messaging Service Works?

Group messaging allows 3 or more receipients to have a SMS conversation at the same time.

Learn how Unicom uses group messaging to help your organization:

Unicom agent receives a call and takes a message.

Your message is delivered via WhatsApp or GroupMe.

All group members receive the same message.

 

Frequenly Asked Questions

Get answers to the most questions related to group messaging.

 

 
1How Much Does Group Messagin Cost?
No additional cost for this service. Ask a representative of how you can set up group messaging on your account.
2What group messaging services do you support?
Currently, we support both WhatsApp and GroupMe. But if you have a different platform you would like to use, please talk with our team to see if it's possible to integrate your solution.
3How many people can be included in a group?
WhatsApp allows you to have 256 people in 1 group. GroupMe alls you to have 500 people in 1 group.
4Can I have multiple groups receive messages?
Yes, you can send messages to multiple groups.
5How fast do we get our messages?
Messages are delivered once our call center agents have confirmed the caller's details.

Call Filtering

Certain calls taken up precious bandwidth? We make it easy for you to get the calls that matter the most.

After Hours Customer Support

Need calls answered after business hours? Our call center reps can assist your customers after hours 7 days per week.

Call Overflow Managing

Never miss another call - ever. Our live agents are ready to support your team when call volume spikes.

24-hour Customer Support

Rest assured that your clients’ calls are in good hands, around the clock, with our customer service team.


Delivering Uninterrupted Call Center Services Since 1990

Our success over the last 28 years comes from our desire to get to know our clients and their businesses.

We are proud that our average customer has been with us over 5 years or more. When your customers expect a live answer, we are available to them 24/7/365.

Unicom Call Center 1990
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Get Started Today

Unicom gives you a great contact center service team for your business to shine.

During the Covid-19 Epidemic Your callers need to connect with a live voice - we can do that!

  • Live customer assistance
  • We never close - 24/7
  • Our agents follow your processes
  • Use your software
  • HIPAA Compliant

WE ARE OFFERING SPECIAL PRICING TO HELP BUSINESSES DURING THIS DIFFICULT TIME.