FAQ

Answering Services Frequently Asked Questions

Get answers to common questions about our answering services

Have a question? Use the form below to have your question answered.


What answering service pricing does Unicom offer?

You only pay for live agent talk-time. We believe that customers should not be nickeled and dimed. Typically, call centers will add ancillary costs associated with your account - From variable message delivery charges to account directory updates and even some that charge per call. Unicom only charges for the time our agents are speaking live with your callers. With Unicom all protocols/procedures, updates, and delivery is provided at no extra cost.

Is a contract required?

No contract obligations. You are free to leave Unicom at anytime. Because our degree of service and skill keeps our clients long-term, we do not have a sales staff hurriedly soliciting new clients as frustrated clients terminate service. Our agents and staff go above and beyond to ensure your business is represented to your standards.

I need a custom solution, can you help?

There are no constraints as Unicom offers 100% customizable solutions. Tell us your procedures - we will implement the protocols necessary to execute them mistake-free. Our systems are flexible and our operations staff knowledgeable to structure your account to execute complicated tasks that others cannot.

Does Unicom use remote agents?

Unicom is centrally managed. Every Unicom agent works onsite at our Alsip, IL facility ensuring oversight and accountability to your inbound/outbound calls, messaging, and business tasks. This enables Unicom to exceed the standards of answering services.

Can you use my applications and/or software?

There are no constraints as Unicom offers 100% customizable solutions. Tell us your procedures - we will implement the protocols necessary to execute them mistake-free. Our systems are flexible and our operations staff knowledgeable to structure your account to execute complicated tasks that others cannot.

I need a custom solution, can you help?

Unicom can work directly in your existing software. Whether scheduling, CRM, or other third party applications we train our agents to use your platform eliminating copying data from one system or intake ticket into another. Few others do this, even fewer do it properly. Unicom pioneered it and at no extra cost. Do you have existing software? We can work directly in it.

Does Unicom offer 24x7 live answering?

Yes. Our U.S. based call center and operates 365 days a year, 24 hours a day. Holidays and weekends are included at no additional cost.