Apartment Answering Service
24/7 answering made simple for apartment communities.
Discover how our live answering service helps property managers stay connected day and night.
Live Answering Service That Understands Property Management
We’re not just a typical call center—we’re your 24/7 support system. Our answering service for property managers is built with real-world property management needs in mind.
Whether you're handling lease applications by phone, responding to emergency maintenance requests, or assisting a prospective tenant, our team of trained virtual receptionists makes sure every call is answered quickly, professionally, and with the care your tenants expect.
What our answering service for apartment complexes means for you:
- Fast response to maintenance emergencies
- Professional call handling 24 hours a day
- Clear, reliable communication with your property staff
- Fewer disruptions to your in-house team
- Happier tenants and improved retention
Property Management Call Center Solutions for Maintenance and More
From late-night emergency calls to weekend maintenance requests, we’ve got your back—so your team can breathe easy and your tenants stay happy. Our property management call center solutions are fully customizable to meet the unique needs of your apartment complex or rental property.
We handle it all: taking detailed messages, dispatching urgent issues to your on-call staff, and following up via email or text—whichever method works best for your workflow. But we go beyond just answering the phone.
The result? Happier tenants, smoother operations, and a reputation for responsiveness—day or night. We help you streamline the property management process while boosting customer satisfaction, one call at a time.
Smart Call Filtering for Property Managers
Not every caller needs to reach your team directly. Our property management answering service acts as a front line, filtering out non-urgent or repetitive customer service calls, answering common questions, and protecting your time. From leasing inquiries to general tenant FAQs, we keep your leasing office focused on what really matters—while ensuring your tenants always feel heard.
After-Hours Support That Keeps You Covered
Staffing for nights and weekends is tough. With our 24 hour answering service, your property management office never misses a beat. Whether it’s a maintenance call or a tenant locked out at midnight, our live answering service for property delivers quick, professional help—without the cost of hiring additional staff. That’s why property managers and management companies trust us to handle after-hours emergencies with care.
Reliable Overflow for High-Volume Call Times
When multiple tenants are calling at once—especially during a maintenance emergency—you need a solution that can handle the rush. Our call center services are designed for property management firms dealing with unpredictable spikes in call volume. We answer overflow calls, take detailed messages, and notify your team instantly by text message or management software, so no tenant gets left waiting.
Leasing Support That Never Misses a Lead
Every leasing inquiry is a potential new tenant—but only if someone answers the call. Our answering service for property management ensures your leasing office stays responsive, even during busy hours or after closing time. We’ll capture caller details, schedule property showings, and even help with lease applications by phone—all while delivering the top-notch service your renters expect. It’s one more way we help you grow your property management business without stretching your staff thin.
Benefits of Our Apartment Answering Service for Property Managers
- We never outsource. Every caller speaks with a trained, professional agent located in our Chicago-based call center.
- With our 24-hour answering service, your property management office never has to worry about missing an emergency or an important inquiry.
- Our transparent pricing model means you only pay for actual agent talk time—no hidden fees, no fluff.
- Every shift is supported by experienced managers who are ready to jump in and help when something urgent comes up.
- We make sure our agents are fully trained in your specific processes—from handling maintenance requests to answering leasing questions.
Create Accountability Among Your Team
Call Time
Response Time
Call Result
We Can Use Your Software
To create a smooth and reliable integration with your software, we train our call center agents to utilize your software.
Our agents have the appropriate training in popular software applications including (here the client should write down the software names)
Do you have custom business software?
No worries, we can train our agents to use your software.
How It Works
With over 30 years of experience and 21+ million calls answered, Unicom has proven its ability to provide agents trained on your processes and software that deliver results second to none.
Planning
We'll work with you to discover, map, and document each process and its results to ensure our customer service agents can execute it as well as your own employees.
Custom Solutions
Working together sometimes means using the same system. Regardless of what software you use, our team of developers can customize workflows and API integrations to make the process seamless.
Training
We create a custom training program based on your processes, software, and deliverables. Agents must successfully complete this program before they can take their first phone call in the name of your company.
Monitoring
Our service desk managers continuously evaluate and audit your call recordings to uphold your service integrity levels and ensure that agents deliver an exceptional standard of support. You can access reports that show how well you're managing customer tickets.
A 24/7 Apartment Answering Solution That Changed Everything
A growing property management company managing both commercial and residential properties was struggling with missed after-hours calls, frustrated tenants, and overwhelmed apartment managers. Their automated answering system just wasn’t cutting it—important maintenance emergencies and leasing inquiries were going unanswered.
What We Did
We stepped in with a 24-hour answering service designed specifically for property management companies:
- Our live telephone answering agents handled every call—weekdays, weekends, holidays, and nights.
- Emergency issues were routed directly to on-call staff, following custom answering service steps.
- We integrated with their property management software to log and track calls in real time.
- Our team helped with answering questions, scheduling property showings, and supporting real estate agents—all while keeping tenants happy.
The Result
In just 30 days, they saw:
- Faster response to emergency answering needs
- Better lead capture from leasing inquiries
- Happier tenants and less stress on their team
- A smoother, more professional experience across the board
This is what an answering service ensures for property managers—clear lines of communication, reliable support, and peace of mind, backed by a professional answering service that’s always on.
Frequently Asked Questions
Get answers to the most common questions related to our Apartment Answering Service
Absolutely.
Innovative solutions – logically applied.
With Unicom’s 100% customizable solutions, there are no constraints. Tell us about your needs and requirements. Our systems are robust and flexible, and our operations staff is knowledgeable. We structure your account to support your unique business processes. Procedures and protocols will be delineated with clarity to ensure smooth implementation and promote efficient use of Agent-assisted time.
No.
We do not bind clients to us with contracts.
You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted.
Since 1990, our growth and stability have been built on long-term relationships with valued clients. We do not have a sales staff hurriedly soliciting new clients as frustrated clients terminate service. Our clients stay with us not because they have no choice but because our degree of knowledge, skill, and service is consistent and dependable.
YES.
All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound.
We are here when you need us and standing by when you don’t.
During office hours, after office hours, overflow calls, and during unexpected spikes in activity when you are understaffed. During lunchtime, meetings, nights, weekends, holidays, sudden unforeseen events, business interruptions, power or phone outages, severe weather, no matter the issue, at no additional charge.
Unicom has you covered – on-demand communication continuity – at NO additional cost.
It really depends on what you want us to do for you.
3 primary factors affect activation time: the type of support you choose; the amount of your information to be programmed; agent training and testing account technical functions.
Professional Starter: 1 business day after we receive your completed Account Information Form.
Custom Solutions Small to Mid-sized: Generally 3 business days or less. Your protocols, procedures, account information, instructions, and contact lists are already compiled.
Mid-sized to Large: Activation time varies – should you have a short but definite timeline – we will meet it.
Our Teams Are Ready to Support You and Your Customers.
Try Us. Handle more calls and get more done with a trusted live answering service for franchises.