Veterinary Answering Service
We Care as Much as You Do. Let’s Make Every Call Count
When pet owners call your clinic, they’re looking for comfort, answers, and care. Our veterinary answering service is here to deliver just that - 24/7 - with the same compassion and professionalism you bring to every patient.
A Veterinary Call Center That Feels Like Part of Your Team
When you’re running a busy veterinary practice, every call matters, especially when it’s after-hours or during emergency situations. That’s where our 24/7 veterinary answering service steps in to help. From routine scheduling questions to urgent after-hours emergencies, our live virtual receptionists and call center agents make sure every call is answered promptly and with compassion.
Whether you need backup during lunch breaks, support on weekends, or a full-time telephone answering service, we act as an extension of your team, without the overhead.
Here’s how our virtual receptionist services can help vets:
- Live support, 24 hours a day – even when your veterinary office is closed
- Friendly, trained vet receptionists who understand the veterinary industry
- Call management tools that keep things organized
- Emergency triage protocols to prioritize veterinary emergency calls
- A fraction of the cost of hiring more in-house veterinary receptionists
Expert 24/7 Telephone Answering Service for Veterinarians
Running a veterinary clinic means juggling a lot - appointments, emergencies, and a whole lot of ringing phones. Our expert 24/7 answering service for veterinarians is here to make sure you never miss a call, no matter the hour. Whether it’s a late-night emergency or a mid-day scheduling request, we’re ready to support your team and help you provide the best care possible, around the clock.
Smart Call Handling That Supports Your Veterinary Staff
Not every caller needs to speak directly to your veterinary professionals, and that's where our specialty answering service shines. We filter routine inquiries, answer questions about appointments, and provide general info, so your front desk team can stay focused on providing excellent care. Whether it's a pet owner checking vaccine records or asking about payment options, we answer calls efficiently and kindly.
Veterinary After-Hours Answering Service That Keeps You Covered
Your veterinary clinic’s phones don’t stop ringing just because it’s after 5 PM. With our after-hours answering and emergency answering service, you’ll never miss an urgent call. We’re available around the clock to take messages, escalate emergency situations to your on-call veterinarian, and reassure anxious pet owners.
Overflow Support During Busy Hours
Every vet clinic hits those high-volume times, especially on Mondays or during a pet flu outbreak. Our call center services are built to ease the pressure when regular business hours get hectic. We offer phone answering service overflow support, so no call goes unanswered. From managing back-to-back appointments to handling urgent care inquiries, our virtual veterinary receptionists act as a seamless extension of your veterinary team.
Veterinary Emergency Answering Service When It Matters Most
When a pet is in distress, the person who answers the phone matters. Our veterinary emergency answering service includes trained professionals who know how to calmly collect critical information, identify emergency situations, and immediately alert your on-call veterinarian. With protocols tailored to your practice, we’ll handle each call with the empathy and urgency it deserves.
Benefits of Veterinary Answering Service
- 24/7 Call Answering: Whether it’s during lunch, after closing time, or in the middle of the night, our live veterinary answering service ensures that every call is answered by a real, compassionate professional. No voicemails.
- Reliable Support for After-Hours Calls: Our service is ideal for handling after-hours calls, weekends, and even holidays. Whether a caller is concerned about unusual symptoms or needs immediate help, our veterinary telephone support is always available to provide guidance.
- Experienced Veterinary Call Handlers: Our agents are trained in veterinary call center services and know how to triage, respond to urgent requests, and reassure clients with empathy and professionalism.
- A Receptionist Service That Feels Like In-House Support: Our virtual receptionist service offers the friendliness of a front-desk team member without the cost of hiring additional staff. We handle scheduling, message taking, appointment reminders, and general client service, helping your veterinary staff stay focused on veterinary care, not phone duty.
- Smarter Call Management for Smoother Workflow: Our call center services can help reduce bottlenecks and missed calls during peak hours. Whether you’re slammed with appointments or facing a sudden surge in emergencies, we step in to manage the overflow.
- Cost-Effective Support at a Fraction of the Cost:Hiring full-time veterinary receptionists for evenings and weekends can get expensive. Our telephone answering service and call center give you the coverage you need. It’s smart, efficient, and scalable to your clinic’s needs.
No matter how busy your day gets or when the next emergency call comes in, our veterinary answering service is here to support you, your team, and your clients. From after-hours coverage to everyday call handling, we’ve got your phones covered, so you can focus on what matters most: providing excellent care. Let us be the friendly voice your clients hear when they call your clinic.
Create Accountability Among Your Team
Call Time
Response Time
Call Result
We Can Use Your Software
To create a smooth and reliable integration with your software, we train our call center agents to utilize your software.
Our agents have the appropriate training in popular software applications, including ezyVet, AVImark, Cornerstone, and more, as well as support systems like Zendesk, Gorgias, Freshdesk, and Help Scout.
Do you have custom business software?
No worries, we can train our agents to use your software.
How Our Veterinary Clinic Answering Service Works
With over 30 years of experience and 21+ million calls answered, Unicom has proven its ability to provide agents trained on your processes and software that deliver results second to none.
Planning
We'll work with you to discover, map, and document each process and its results to ensure our customer service agents can execute it as well as your own employees.
Custom Solutions
Working together sometimes means using the same system. Regardless of what software you use, our team of developers can customize workflows and API integrations to make the process seamless.
Training
We create a custom training program based on your processes, software, and deliverables. Agents must successfully complete this program before they can take their first phone call in the name of your company.
Monitoring
Our service desk managers continuously evaluate and audit your call recordings to uphold your service integrity levels and ensure that agents deliver an exceptional standard of support. You can access reports that show how well you're managing customer tickets.
How One Busy Vet Clinic Stopped Missing Calls (and Clients)
A busy veterinary clinic in a growing suburban community found itself overwhelmed by nonstop phone calls, especially after hours and on weekends. The front desk staff was doing their best, but it was clear they needed backup. Missed calls, stressed-out team members, and inconsistent client service were starting to take a toll. They wanted a better way to stay connected with pet owners without burning out their team.
That’s when they turned to us.
What We Did
Our answering service can help in situations just like this - when a clinic needs dependable phone support that feels like part of their team. Here's how we stepped in:
Here’s how we helped:
- Provided hours answering support, covering evenings, weekends, and lunch breaks
- Handled routine calls so the clinic only received what truly needed their attention
- Assigned experienced agents trained in veterinarian call center services and compassionate pet care
- Customized call scripts to match the clinic’s tone and workflow, providing seamless service to your clients
- Offered a receptionist service that acted as an extension of their front desk staff
The Result
With our support, the clinic was able to breathe again, both literally and figuratively.
Here’s what changed:
- 100% of calls were answered, including after-hours and weekend emergencies
- Appointment bookings increased by 25%, proof that answering services offer a real impact
- Clients felt heard and cared for, no matter when they called
- Staff could focus more on veterinary care, less on phone duty
- The clinic was able to provide superior customer care to every caller
Every veterinary practice deserves reliable support, especially when client communication makes all the difference. Our live veterinary answering service helped this clinic create breathing room, reduce missed calls, and provide the kind of quality service pet owners remember. If you're feeling stretched thin, this kind of service can help you provide the calm, connected experience your clients deserve.
Frequently Asked Questions
Get answers to the most common questions related to our E-commerce answering service.
Absolutely.
Innovative solutions – logically applied.
With Unicom’s 100% customizable solutions, there are no constraints. Tell us about your needs and requirements. Our systems are robust and flexible, and our operations staff is knowledgeable. We structure your account to support your unique business processes. Procedures and protocols will be delineated with clarity to ensure smooth implementation and promote efficient use of Agent-assisted time.
No.
We do not bind clients to us with contracts.
You are free to leave Unicom at any time with no penalties, fees, or encumbrances enacted.
Since 1990, our growth and stability have been built on long-term relationships with valued clients. We do not have a sales staff hurriedly soliciting new clients as frustrated clients terminate service. Our clients stay with us not because they have no choice but because our degree of knowledge, skill, and service is consistent and dependable.
YES.
All of our service plans provide 24 x 7 x 365 Live Agent answering and assistance, inbound and outbound.
We are here when you need us and standing by when you don’t.
During office hours, after office hours, overflow calls, and during unexpected spikes in activity when you are understaffed. During lunchtime, meetings, nights, weekends, holidays, sudden unforeseen events, business interruptions, power or phone outages, severe weather, no matter the issue, at no additional charge.
Unicom has you covered – on-demand communication continuity – at NO additional cost.
It really depends on what you want us to do for you.
3 primary factors affect activation time: the type of support you choose; the amount of your information to be programmed; agent training and testing account technical functions.
Professional Starter: 1 business day after we receive your completed Account Information Form.
Custom Solutions Small to Mid-sized: Generally 3 business days or less. Your protocols, procedures, account information, instructions, and contact lists are already compiled.
Mid-sized to Large: Activation time varies – should you have a short but definite timeline – we will meet it.
Our Teams Are Ready to Support You and Your Customers.
Try Us. Handle more calls and get more done with a trusted live answering service for veterinary professionals and clinics.